Refund Policy

Last updated: September 24, 2026

Fonts are digital goods: once the files are on your computer they cannot be returned. This policy explains when Forest Techno, LLC, the operator of WonderFonT, gives refunds, and how to ask for one. It is part of our Terms of Service.

1. Short version

Desktop License: a full refund within 14 days of purchase if nothing was downloaded.
Web License: a full refund within 14 days of purchase if no website was registered to it.
Web Library Subscription: cancel any time and keep access to the end of the period you paid for. We refund a first payment or a yearly renewal within 14 days if no font was served in that period.
Bought the wrong one? Bought Web when you needed Desktop, or the reverse: within 14 days and before use, we swap it for the price difference.
After a download or use, no refund, except for the cases in section 4 (duplicate purchase, wrong product, a font that does not work as described, billing errors).
Please look at each font's weights, languages and features in the tester before you buy. We are happy to answer questions before purchase at support@wonderfont.art.

2. Desktop Licenses and Web Licenses

Desktop License. You may ask for a full refund within 14 days of the purchase date if no font file of that Family has been downloaded under the license. After a download, a Desktop License is not refundable, except in the cases in section 4.
Web License. You may ask for a full refund within 14 days of the purchase date if no website has been registered to that license. After a website is registered, a Web License is not refundable, except in the cases in section 4.
Web License upgrade. An upgrade to more sites may be refunded within 14 days of the upgrade if no website was registered to the license after the upgrade. The refund returns the license to its earlier number of sites.
Licenses bought before 24 September 2026 (Personal, Studio and Agency) keep the refund rules they were sold with: a full refund within 14 days only if nothing was downloaded and no website was registered.

3. Subscriptions

Cancelling. You can cancel at any time from the Billing page of your Workspace. You keep full access until the end of the period you already paid for, and you are not charged again. We do not refund the unused part of a current period.
First payment. If you subscribed for the first time and within 14 days of that payment no font was served to your websites through our Hosted Web Fonts, we refund that payment in full and end the Subscription.
Yearly renewal. If you forgot to cancel a yearly plan, ask within 14 days of the renewal charge. If no font was served since the renewal, we refund the renewal in full and end the Subscription.
Monthly renewals are not refundable.
Upgrades (more sites, or a move to yearly billing) are refundable only under section 4.

4. When we refund even after download or use

Whatever the timing, we will make things right if:

Duplicate purchase. You bought the same license twice, or bought a license for a Family and use that a license you already hold fully covers. We refund the duplicate.
Wrong product. Within 14 days of purchase, and before the license was used (no download for a Desktop License, no registered website for a Web License), you realize you bought Web when you needed Desktop, or Desktop when you needed Web. We swap it for the right one: you pay the difference if the right one costs more, and we refund the difference if it costs less.
Wrong size. Within 14 days you realize you bought a Web License for more websites than you need, and the extra sites were never registered. We move the license to the smaller size and refund the price difference.
The font does not work as described. A font is damaged, will not install, or lacks a weight, style, language or feature that its page said it had, and we cannot fix it within 14 days of your report. We refund that license. Reports must reach us within 30 days of purchase.
Billing errors. You were charged an amount different from the one shown at checkout, charged after a cancellation took effect, or charged because of a mistake on our side. We refund the wrong amount.

Other refunds are at our discretion.

5. What a refund means for your license

A refund ends the license it refunds. When you receive a refund you must stop using the fonts under that license, delete every copy of the font files and remove them from your websites. Hosted Web Fonts under a refunded Web License or Subscription stop being served. Other licenses you hold are not affected. Work you completed before a refund given under section 4 for a reason that is our fault may stay in use.

6. How to ask for a refund

Email support@wonderfont.art from the address on your account, with your order number or the email receipt and a short reason. We answer within 3 business days. Approved refunds go back to the original payment method through Stripe; it usually takes 5 to 10 business days for your bank to show it. Refunds are made in the currency of the original payment, and we do not cover exchange rate differences charged by your bank.

7. Chargebacks

If something is wrong, please contact us before disputing a charge with your bank: we can usually resolve it faster. While a chargeback is open, the licenses paid by that charge are suspended. If the chargeback is decided in your favor, the licenses end as if refunded.

8. Your statutory rights

This policy does not limit any right you have under the mandatory consumer protection law of your country of residence. If you live in the European Union, the United Kingdom or another country that gives consumers a right to withdraw from online purchases of digital content, you may withdraw within 14 days of purchase for a full refund until the download or delivery of the fonts begins. When you ask us to make the fonts available immediately and acknowledge that you lose the right of withdrawal once delivery begins, that right ends when the first download or delivery starts.