Refund Policy
Fonts are digital goods: once the files are on your computer they cannot be returned. This policy explains when Forest Techno LLC, the operator of WonderFonT, gives refunds, and how to ask for one. It is part of our Terms of Service.
1. Short version
- Not downloaded, not used: a full refund within 14 days of purchase.
- Already downloaded or used on a website: no refund, except for the cases in section 4 (duplicate purchase, wrong tier, a font that does not work as described, billing errors).
- Subscriptions: cancel any time and keep access to the end of the period you paid for. We refund a first payment or a yearly renewal within 14 days if nothing was downloaded or served in that period.
- Please look at each font's weights, languages and features in the tester before you buy. We are happy to answer questions before purchase at support@wonderfont.art.
2. Permanent Licenses
You may ask for a full refund of a Permanent License within 14 days of the purchase date if:
- no font file of that Family has been downloaded under the license; and
- no website has been registered to that license.
After a download or a website registration, a Permanent License is not refundable, except in the cases in section 4.
A scope upgrade (for example Personal to Studio) may be refunded within 14 days on the same conditions, counting only downloads and sites added after the upgrade. The refund returns the license to its earlier tier.
3. Subscriptions
- Cancelling. You can cancel at any time from the Billing page of your Workspace. You keep full access until the end of the period you already paid for, and you are not charged again. We do not refund the unused part of a current period.
- First payment. If you subscribed for the first time and within 14 days of that payment no font file was downloaded and no font was served to your websites through our Hosted Web Fonts, we refund that payment in full and end the Subscription.
- Yearly renewal. If you forgot to cancel a yearly plan, ask within 14 days of the renewal charge. If nothing was downloaded or served since the renewal, we refund the renewal in full and end the Subscription.
- Monthly renewals are not refundable.
- Add-ons and upgrades (extra sites, extra seats, a higher plan) are refundable only under section 4.
4. When we refund even after download or use
Whatever the timing, we will make things right if:
- Duplicate purchase. You bought the same license twice, or bought a Permanent License for a Family already fully covered by a license you hold at the same or a higher tier. We refund the duplicate.
- Wrong tier. Within 14 days you realize you bought a higher tier than you need. We move the license to the lower tier and refund the price difference.
- The font does not work as described. A font is damaged, will not install, or lacks a weight, style, language or feature that its page said it had, and we cannot fix it within 14 days of your report. We refund that license. Reports must reach us within 30 days of purchase.
- Billing errors. You were charged an amount different from the one shown at checkout, charged after a cancellation took effect, or charged because of a mistake on our side. We refund the wrong amount.
Other refunds are at our discretion.
5. What a refund means for your license
A refund ends the license it refunds. When you receive a refund you must stop using the fonts under that license, delete every copy of the font files and remove them from your websites. Hosted Web Fonts under a refunded Subscription stop being served. Other licenses you hold are not affected. Work you completed before a refund given under section 4 for a reason that is our fault may stay in use.
6. How to ask for a refund
Email support@wonderfont.art from the address on your account, with your order number or the email receipt and a short reason. We answer within 3 business days. Approved refunds go back to the original payment method through Stripe; it usually takes 5 to 10 business days for your bank to show it. Refunds are made in the currency of the original payment, and we do not cover exchange rate differences charged by your bank.
7. Chargebacks
If something is wrong, please contact us before disputing a charge with your bank: we can usually resolve it faster. While a chargeback is open, the licenses paid by that charge are suspended. If the chargeback is decided in your favor, the licenses end as if refunded.
8. Your statutory rights
This policy does not limit any right you have under the mandatory consumer protection law of your country of residence. If you live in the European Union, the United Kingdom or another country that gives consumers a right to withdraw from online purchases of digital content, you may withdraw within 14 days of purchase for a full refund until the download or delivery of the fonts begins. When you ask us to make the fonts available immediately and acknowledge that you lose the right of withdrawal once delivery begins, that right ends when the first download or delivery starts.